Job Description

About the Opportunity

This is an opportunity for a Real Estate Operations Manager to be the driving force behind our client’s team, with efficiency, organization, and growth. As the team lead’s right-hand person, you’ll manage all business operations, ensuring that agents, staff, and systems work seamlessly together.

This role owns the people, processes, and systems that power the team. You’ll oversee and optimize team performance, implement efficient workflows, and ensure lead conversion, contact management, and transactions are handled flawlessly. The ideal candidate is a highly organized leader with real estate operations experience, a deep understanding of sales team management, and a passion for driving business success.

This is a high-impact, in-office role—you’ll be embedded with the team daily in Bal Harbour, working directly with the team lead, the agents, and staff to keep the business running at peak performance.

About the Company

Our client is one of the top teams at The Agency. Based in Bal Harbor, they specialize in representing UHNW sellers and buyers, residential new developments, and resales.

Role and Responsibilities

1. Business & Team Management

• Act as the team lead’s second-in-command, handling all operational and administrative functions so he can focus on generating and closing deals
• Manage & support all team members, including: Transaction Coordinator, Inside Sales Associate (ISA), Marketing Manager, Team Agents
• Prepare for and lead weekly team meetings to ensure alignment, progress tracking, and accountability
• Conduct regular 1:1 check-ins with each team member to provide guidance, track progress, and address roadblocks
• Host bi-annual performance reviews for all staff and agents, setting clear goals and expectations
• Hold agents accountable for: Converting team-generated leads into active clients and closings, Following up on listing inquiries and converting them into direct clients, Executing their business development plans to grow the team’s overall business, Recruit, onboard, and train new team members as needed

2. Contact & Lead Management

• Oversee and maintain an organized, up-to-date contact database across multiple platforms:
• Follow-Up Boss (CRM), APT (The Agency’s CRM), ActivePipe (E-Blast & Marketing Automation), RedX/Vortex (Outbound Prospecting System)
• Ensure all leads and past clients are actively engaged with the right follow-up systems in place
• Monitor lead conversion efforts, ensuring proper outreach and nurturing to maximize opportunities
• Collaborate with the Inside Sales Associate (ISA) to optimize lead flow and prospecting efforts

3. Operational Readiness & Growth Strategy

• Ensure smooth day-to-day operations, identifying and eliminating inefficiencies
• Optimize systems and workflows to improve team productivity and profitability
• Develop & implement business growth strategies, ensuring the team continues to scale effectively
• Manage budgets & financial tracking, ensuring operational expenses align with revenue goals
• Collaborate with Daniel on long-term planning, helping steer the business toward future success

4. Performance Tracking & Reporting

• Own team performance tracking & reporting, ensuring clear visibility into business results
• Monitor key performance indicators (KPIs) for lead conversion, agent production, sales volume, and revenue
• Generate weekly/monthly reports to track pipeline, closed deals, and agent performance
• Ensure accountability through regular performance insights, helping optimize team success

Qualifications

• Real Estate Operations Expert: You have strong experience managing high-functioning real estate teams, keeping them organized and performing at their best
• Sales Team Leader: You know how to hold salespeople accountable, drive performance, and create a winning culture
• Tech-Savvy & Systems-Oriented: You’re comfortable with real estate CRMs, marketing automation, and prospecting tools
• Master of Organization & Execution: You create and implement systems that drive efficiency and growth
• Proactive Problem-Solver: You anticipate challenges and find solutions before they become problems
• Strong Communicator & Leader: You can motivate, guide, and manage a team with clarity and confidence
• Growth-Minded: You thrive in fast-paced, high-growth environments and are always looking for ways to improve the business
• Bilingual is a Plus: English required; bi-lingual Spanish, Hebrew, or Russian is preferred but not mandatory

Compensation & Location

📍 Location: Bal Harbour (Full-Time, In-Office)

💰 Compensation: $75,000 Base + Performance Bonuses (Total Potential: $105,000+)

🔑 Reports To: Team Principal

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