Job Description
OPERATIONS TEAM MEMBER- Kentucky Sports Factory Sports Facilities Management, LLC LOCATION: Madisonville, KY
DEPARTMENT: OPERATION REPORTS TO: OPERATIONS MANAGER STATUS: PART-TIME (NON-EXEMPT) ABOUT THE COMPANY: Kentucky Sports Factory is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Madisonville, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.
Kentucky Sports Factory is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.
SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.
POSITION SUMMARY: The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.
PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: - Provide courteous and friendly service to all guests and staff
- Be responsive to guest concerns and direct to appropriate manager to resolve
- Enforce facility policies and procedures
- Have general knowledge regarding program options and facility events
- Assist other departments as necessary
- Complete special projects, daily assignments, and other duties as directed by management
- Setup and take down of indoor courts and outdoor fields, staging, risers, and other event related items
- Ensure correct equipment is available for all games
- Monitor play areas including turf and courts
- Keep supervisor informed of issues and updates
- Respond to all incidents, accidents, injuries, and altercations
- Complete and file corresponding paperwork as necessary
- Assist with daily maintenance and upkeep of facility
- Assist with parking, to include directing customers to parking spots, collecting parking fees, etc.
- Perform all other duties as assigned
MINIMUM QUALIFICATIONS: - Ability to work with a wide variety of ages from preschool through adult
- Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
- Excellent communication skills, both verbal and written
- Ability to maintain focus in a high-volume, fast-paced environment
- Must have excellent guest service skills
- Must be detail-oriented and have outstanding organizational skills
- Ability to multi-task and prioritize
- Ability to remain calm and focused in difficult and stressful situations
- Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
- Must work well with others
- Must take personal initiative for the betterment of the team and facility
- Commitment to the safety and wellbeing of others
WORKING CONDITIONS AND PHYSICAL DEMANDS: - Must be able to lift 40-50 pounds waist high
- Will be required to stand for extended periods of time
- Will be required to work indoors and outdoors year-round
- Must be able to work independently in a busy environment
- Must comply with safety and health code standards
- Facility has intermittent noise
- Must wear proper uniform
- Able to run/walk as needed
PREFERRED: - General sports knowledge
- Able to work scoreboards
The Sports Facilities Companies
Job Tags
Holiday work, Part time, Outdoor, Flexible hours, Night shift, Weekend work,