Job Description

Job Description

Job Description

Dining Server

JOB DESCRIPTION

Who we are:

Westwood Country Club is a premier family-oriented athletic club located in central Austin that provides a variety of quality services and activities for the recreation and dining needs of members.

Position Summary:

Service employees must excel in a fast-paced food service environment and have a positive attitude while providing exceptional customer service. Must have strong communication skills and present a friendly and upbeat attitude; maintain a customer-first approach. Be able to think through problems and/or unexpected situations; multi-task and recognizing when customers need plates cleared or drinks refilled without being asked. Know the menu, specialties and make honest recommendations to members. This is a Part-Time or Full-Time, hourly, non-exempt position.

Compensation: $15.00 per hour plus tips

Essential Job Functions: *including but not limited to*

• Sets upside stations and performs assigned (prep) work
• Provides immediate attention to all members and guests upon seating
• Distributes food and wine/drink menus; answers questions; make suggestions
• Takes member and guest orders; places orders with kitchen; informs cooks about special cooking instructions
• Carry food, silverware, and/or linen on trays, or use carts to carry trays
• Assemble food on trays to serve; procure items from each necessary station
• Check to ensure member and guest satisfaction; replenish water and butter as necessary
• Removes soiled dishes and linens
• Verify the accuracy of prices, state and federal taxes and other charges on bills
• Uphold a professional demeanor while interacting, assisting and serving all members and staff
• Ability to use Point of Sale and online reservation systems
• Knowledge of the Club’s high standards for service and operating procedures
• Knowledge of proper table service etiquette, event set-up, table sizes and the appropriate use of space, and knowledge of the table settings for formal daytime and evening events
• Use discretion, work independently and as a team; take initiative

Additional Responsibilities and Job Requirements:

• Be detail-oriented, able to prioritize and multitask
• Be organized and responsible
• Be courteous with all patrons and staff
• Maintain a positive, professional manner at all times
• Possess a strong knowledge of M.A.T.C.H. (M.A.T.C.H.: Membership comes first; Attitude is always positive; Teamwork ; Challenge - go above and beyond; Honesty – always do the right thing)
• Ability to take and/or give direction

Preferred Education and/or Experience:

Previous experience serving and/or catering in a restaurant or food service environment (preference for fine dining).

Physical Demands:

This position routinely requires sitting, standing, walking, kneeling/squatting, bending/stooping, pushing/pulling, holding, twisting, reaching, climbing stairs/ladders, and the ability to lift at least fifty (50) pounds.

Benefits:

• Generous paid time off program
• Excellent health care benefits, 100% company paid
• 401K match program
• Access daily to our employee meal program and lounge
• Averaging 40 hours/week with possible overtime
• Flexible schedule

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