Customer Service Representative - Live Chat Agent Job at Assisted Home Care, Brooklyn, NY

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  • Assisted Home Care
  • Brooklyn, NY

Job Description

Customer Service Representative , you will be supporting our clients customers as a first point of contact and resolving questions/complaints concerning their accounts. We will rely on you to actively listen to our clients customers; by utilizing your customer service experience,?passion,?and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.? In this role, you will not only be there to help customers with their account issues, via telephone, email and/or website inquiries from our valued customers but also provide them with exceptional service.?

Benefits:

  • This position is full-time (40 hours/week).
  • Employees must be flexible to work any of our 8-hour shift schedules during our business hours.
  • Paid Training
  • Incentive Plan - Provides the opportunity to earn up to?an additional $650 a month?contingent upon meeting all metrics (call quality, attendance, and schedule adherence) after training
  • Career Growth Opportunities
  • Great Work Environment
  • Vacation, Sick Time, and Holiday Pay
  • Medical, Dental, Vision, Life Insurance, and additional benefits (eligible on day one)
  • 401K

Responsibilities & Requirements

  • The ability to convey complex information in clear and concise terms to ensure customer understanding.
  • Strong commitment and work ethic.
  • Consistent attendance with ability to meet work schedule including the required training period.
  • Successful completion of Conduent 3-to-6-week new hire paid training programs
  • Effective and accurate written and verbal communication skills.
  • Effective problem-solving skills.
  • Love helping people and guiding them to the best solution for their issue?
  • Are excited by innovative ?
  • Provide calm conflict resolution and problem solving for frustrated ?

Required Qualifications:

  • Must be at least 18 years of age or older.
  • Must have a High School Diploma, or?equivalent.
  • Six months minimum experience in call center, customer service and/or dispatcher experience.

PIebf2ea5ff633-26289-37084264

Assisted Home Care

Job Tags

Holiday work, Full time, Flexible hours, Shift work,

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