Job Description
Job Title: Hybrid Customer Service Representative Hourly Rate: $17 per hour Position Type: Hybrid (Remote and On-Site as needed) Hours: Full-time as scheduled; core hours generally from 5 AM to 5 PM with flexibility based on business needs. Reports To: Customer Service Manager Job Summary the Customer Service Representative (CSR) is responsible for providing exceptional customer support and assisting with account collections. This role includes answering inquiries, resolving issues, and ensuring customer satisfaction. The CSR will work both remotely and on-maintaining high standards of professionalism and accuracy.
Key Responsibilities 1. Customer Support: • Answer customer inquiries via phone, email, and chat. • Assist customers with account issues, service updates, and billing questions. • Maintain accurate records of interactions and update customer profiles. 3. Documentation and Reporting: • Document all interactions with customers accurately and promptly. • Report key issues, trends, and insights regarding customer feedback and collections data. • Collaborate with other team members to ensure cohesive communication and service. 4. Cross-functional Support: • Coordinate with the finance and operations departments to handle complex cases. • Assist in special projects as needed by the customer service or collections team.
Key Skills and Qualifications • High school diploma or equivalent; some college or relevant training preferred. • Previous customer service experience is required; experience in collections is a plus. • Excellent communication and interpersonal skills. • Ability to work independently and handle difficult conversations with professionalism. • Proficiency with customer relationship management (CRM) software and Microsoft Office Suite. Compensation and Commission • Hourly Rate: $17 per hour • Commission Structure: Eligible for performance-based commissions on successful collections efforts, with specific targets set quarterly. • Bonuses: May qualify for bonuses based on meeting or exceeding customer service and collections goals.
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