Customer Service Associate - Entry Level Job at MGN, Richmond, VA

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  • MGN
  • Richmond, VA

Job Description

We’re looking for a friendly, enthusiastic, and motivated Customer Service Representative to join our growing team! This entry-level role is a unique blend of customer support, event coordination, and community outreach —perfect for someone who wants to gain hands-on experience while making a real difference.

Whether you’re looking to grow professionally, support meaningful causes, or gain valuable marketing experience, this opportunity is the perfect starting point.

As a Customer Service Representative, you’ll be the first point of contact for clients and customers. You’ll provide helpful information, resolve inquiries, and ensure a positive experience—all while playing a key role in event marketing campaigns and charitable initiatives .

Key Responsibilities

  • Respond to Customer Inquiries : Handle questions, feedback, and concerns with professionalism and care

  • Assist with Events : Support event setup, coordination, and smooth day-of operations

  • Share Information : Communicate details about services, campaigns, and nonprofit programs

  • Maintain Records : Keep customer and event data accurate and organized

  • Team Collaboration : Work closely with teammates to deliver exceptional service

  • Collect Feedback : Gather insights from customers to help improve future events and services

Qualifications

  • Excellent verbal and written communication skills

  • Positive, customer-focused mindset

  • Comfortable multitasking and adapting in a fast-paced environment

  • No prior experience needed – full training provided!

  • Interest in event marketing, community outreach, or nonprofit work is a plus

What We Offer

  • Competitive Pay with bonuses and performance incentives

  • Real-World Experience in customer service, events, and charitable outreach

  • Growth Opportunities – clear pathways into leadership, event coordination, or client relations

  • Team-Oriented Culture – supportive, fun, and mission-driven work environment

Why Apply?

  • Gain entry-level experience that opens doors to careers in marketing, public relations, or nonprofit work

  • Be part of a fun and collaborative team

  • Make a real impact in your community through events and charity initiatives

Job Tags

Full time,

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